Archive for the ‘Podcast’ Category
Case Study: Pre-Employment Assessments Help Bank Reduce Turnover
I recently interviewed Sharon Neuenschwander, VP of Human Resources at First Bank of Berne. Sharon and FBB have been a long standing client of mine. In this interview, Sharon candidly shares her experience of implementing and utilizing a pre-employment assessment process. Sharon describes how our process has helped her reduce employee turnover and make better hires. She also talks about the initial resistance she faced when implementing this system and how she overcame it.
If you have ever thought about incorporating pre-employment assessments into your hiring process but were hesitant, you may be interested in what Sharon has to say.
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Outstanding Customer Service From Bank of America.
How many times have you held your breath, made a wish, and crossed your fingers when calling a “customer service” department at a major company in hopes that you’d speak with someone who actually was interested in helping you? I’ll be honest with you, I do this just about every time I have to call one of these places. Reason being is that too many times its a horrible customer service experience.
I was pleasantly surprised – actually elated — when I recently called the customer service department at Bank of America. The experience was outstanding and all businesses can learn from they way Bank of America operates in this arena.
In this edition of the Pocket Personality Profile Podcast, I explain exactly what Bank of America did right and the personality factors at play that are essential to a positive customer service experience.
Kudos Bank of America, keep up the good work!
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How To Use Pre-Employment Tests To Avoid Hiring People Who Sleep On The Job.
In the news this week there was a story about two security guards who were photographed by a cyclist sleeping at their post on George Washington Bridge in New York city. They’ve since heard the words ‘you’re fired’!
Sleeping on the job, along with a host of other counter-productive behaviors pose big problems for employers in many different industries. In this episode, I explain the traits to look for when screening applicants so those with problem behaviors don’t end up working for your organization.
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When Should You NOT Implement Pre-Employment Tests?
Pre-employment tests do an outstanding job of identifying top candidates, but if implemented at the wrong time your results can be disastrous. In this episode I share with you the the best and worst times to implement a pre-employment testing system in your company. Knowing this information will ensure that you get the most from an assessment process.
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Starbucks® Gets It Right When Hiring Baristas.
Far too frequently you encounter people who are unskilled, demotivated, and would rather be “anywhere else” than working. But some companies know how to avoid hiring these types. Starbucks® is an excellent example of this. They truly to get it right when it comes to hiring people who actually take pride in their work and are willing to go the extra mile.
Listen to find out how the Starbucks® team in Valdosta, Georgia came to my aid at a time when I needed them most. More importantly, ask yourself if you are doing everything you can to attract and retain these type of employees in your organization.
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Assertive People In The Wrong Job Costs You Money.
One of the cornerstones of corporate personality profiling is to hire someone who’s core personality traits closely match the job that they will be performing. When you do this, you end up with top-performers – when you don’t, things can go horribly wrong and ultimately cost you business. In this episode I describe a real world, negative experience that I was on the receiving end of. Unfortunately, this type of negative customer experience happens every day in every type of business. Listen and learn how to prevent it from happening in your company.
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Beware of Hiring “Detail Oriented” People.
So you think you should hire someone who is detailed oriented? You may want to think again. Sure, in some jobs, it is essential that you hire someone who can “dot the Is and cross the Ts”, but beware of what lurks below the surface of most detailed oriented people. In this episode I teach you exactly what it is that you give up when hiring someone who is “detail oriented’ and why you need to be aware of this often overlooked personality trait.
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When A Job Outgrows An Employee
Today’s lesson is an oldie, but goody. It comes from the strangest of places – The Howard Stern Show! Now, even if you’re not a Howard Stern Fan, there is a great deal to be learned in this episode. About a year or so ago, Stern show funny man Artie Lange had a complete meltdown on the air. It had to do with his personal assistant making several major mistakes. In this episode, I talk about the dangers of a job outgrowing an individual and how to prevent this from happening.
This situation occurs everyday in both small and large companies. Listen and learn how you can avoid it.
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Before You Post a Job Opening, Do This First!
Welcome to the first episode of the Corporate Personality Profiling Podcast. In this episode I explain the key step that you must take before you even begin to advertise an open position in your company. This one step by itself helps head you on the right path of attracting the right applicants to an open position. Here’s a hint: extroverted individuals can cause huge problems for you if they are not placed in the right position. Listen to learn more.
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