Posts Tagged ‘Bank of America’

How many times have you held your breath, made a wish, and crossed your fingers when calling a “customer service” department at a major company in hopes that you’d speak with someone who actually was interested in helping you? I’ll be honest with you, I do this just about every time I have to call one of these places. Reason being is that too many times its a horrible customer service experience.

I was pleasantly surprised –  actually elated — when I recently called the customer service department at Bank of America. The experience was outstanding and all businesses can learn from they way Bank of America operates in this arena.

In this edition of the Pocket Personality Profile Podcast, I explain exactly what Bank of America did right and the personality factors at play that are essential to a positive customer service experience. 

Kudos Bank of America, keep up the good work!

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